Frequently asked
Getting started
What is DVC point rental?
Disney Vacation Club® owners book stays using points. When they have points they will not use, they can rent them out. You get the same deluxe villa at a steep discount, and the owner’s points do not expire unused.
How does Sleep Around Points work?
Tell us the trip you want: resort, dates, party, and the most you would pay per point. Verified owners who can book it send you offers. If a listed stay already fits, you can book it directly instead. Every user passes ID verification and every contract is read by hand before points can be listed. Your card is charged only after the owner’s Disney reservation is verified and your 24-hour grace period has ended. The owner is paid the day after check-in.
Is this affiliated with Disney?
No, Sleep Around Points is an independent marketplace and is not affiliated with, endorsed by, or sponsored by Disney Vacation Club® or The Walt Disney Company.
How much can I save?
Deluxe Disney resorts go for up to 50 percent below Disney’s cash rate for the same villa. Points run roughly $20 to $35 each, while the cash price on a deluxe room can pass $600 a night.
Do I need an account or a card to start?
No. Posting a trip request is free, takes about two minutes, and needs no card. You create an account at the moment you post, and nothing is ever charged until you accept an offer and complete checkout.
Booking
How do I book a stay?
Post a trip request and compare the offers that come in, or book a listed stay directly. Either way, checkout is one pass. Verify your ID, sign the rental agreement, and we place a hold on your card. The owner then confirms within 24 hours and submits the Disney confirmation number, which we verify is issued in your name. Your card is charged after that.
What are the fees?
One 12 percent service fee, already included in the total price on every listing. There is no separate card processing charge and no per-point markup, and checkout matches the listing to the cent.
How far in advance can I book?
Up to 11 months ahead when an owner books their home resort, and up to 7 months ahead at any resort in the network, subject to availability, and resale points at some resorts are restricted.
Can I request specific room types or views?
Room requests can be noted at the time of booking, but they are not guaranteed. Owners can submit requests on your behalf, but Disney assigns rooms based on availability. Some listings may include guaranteed room categories if the owner has specifically booked that room type.
Whose name is the reservation in?
Yours. The Disney confirmation number is issued in your name and you can verify it yourself in the My Disney Experience app. Before your arrival, we re-confirm the reservation is still in place.
Payments and refunds
When am I charged?
Your card is charged only after the owner’s Disney reservation is verified and your 24-hour grace period has ended. The owner is paid the day after check-in.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through Stripe. All transactions are encrypted and PCI-compliant.
How is pricing determined?
Owners set their own rate, anywhere from $12 to $45 a point. When you post a request you set the most you will pay, so every offer you see is already inside your budget.
What is the refund policy?
Cancel within 24 hours of booking and the hold on your card is released, so you pay nothing. After that, half the rental is a non-refundable deposit until 14 days before check-in, and inside 14 days bookings are non-refundable. The service fee is kept in both cases. If the owner cancels or fails to deliver, you get everything back, service fee included. Read the full refund policy for details.
For DVC owners
How do I become a verified owner?
Create an account and submit your DVC contract documentation. Our team reviews submissions within 24 to 48 hours. You will also complete ID verification through Stripe Identity before you can publish listings. Once verified, you can start listing your points.
What is the 60% rental limit?
No contract can be more than 60 percent rented per use year, checked at listing and again at booking. It is our own platform rule, not a Disney rule, and it is not a safe harbor against Disney enforcement.
How much does it cost to list?
Listing is free and verification is free. Owners pay no fee right now. Every owner who joins now is a founding owner and keeps 0 percent for good, instead of the standard 4 percent.
When do I get paid?
Once we verify the Disney confirmation is in your guest’s name and their 24-hour grace period has ended, your guest’s card is charged and your full payout moves into your Stripe balance. It is paid to your bank the day after your guest checks in.
What happens if I need to cancel a booking?
Talk to us first, before touching anything at Disney. Most problems have a fix that costs you nothing, and nothing is charged while we work on it. If a booking does cancel on your side before your guest’s card is charged, there is no fee. After the charge, your guest is refunded in full, your transfer is reversed, and a cancellation fee of 10 to 50 percent of the rental applies ($50 minimum, $1,000 maximum). It only ever comes out of your future payouts.
How do I set my pricing?
You have full control over your per-point pricing. We recommend researching current market rates and considering factors like resort popularity and season.
Safety and protection
How are payments protected?
Payments run through a PCI Level 1 certified payment processor. Your card is only held at booking and is charged once the owner’s Disney reservation is verified in your name. The owner is paid the day after check-in.
How is identity verified?
Both renters and owners must complete ID verification through Stripe Identity before engaging in any transactions. This adds a layer of accountability and helps ensure everyone on the platform is who they say they are.
What if the owner does not make my reservation?
Owners have 24 hours to confirm and another 24 to submit the Disney reservation number, which we verify is in your name. Any miss means an automatic full refund of everything you paid.
What if there is a problem with my stay?
You have a 24-hour window after check-in to report any issues through your dashboard. Our team reviews disputes and works to find a fair resolution for both parties.
Is my personal information safe?
We take privacy seriously. Our system automatically redacts personal contact information from messages to keep all communication on-platform. All data is encrypted. We never sell your personal information.
Support
How do I contact support?
You can reach our support team through the Contact page or by emailing support@sleeparoundpoints.com. We typically respond within 24 hours.
Can I modify my booking after it is confirmed?
Modifications depend on the booking status and owner agreement. Contact support with your request and we will work with the owner to accommodate changes when possible. Some modifications may require cancelling and rebooking.
What if Disney changes my reservation?
If Disney makes changes to your reservation due to circumstances beyond the owner’s control, contact support immediately. We will work with all parties to find a solution.
Still stuck on something?
Send it over and you will normally hear back inside 24 hours.