Beta
We've designed our refund policy to protect both renters and owners throughout the booking process. Transparency is our priority.
Last updated: March 30, 2026
Your refund depends on when you cancel relative to your check-in date.
Within 24 hours of booking AND 14+ days before check-in
Renter Gets
Full refund + 7% fee
Owner Gets
Nothing
Booking Fee
None
Outside the grace period, 30 or more days before check-in
Renter Gets
Rental minus $75
Owner Gets
Nothing
7% Service Fee
Non-refundable
Split between renter and owner
Renter Gets
50% of rental minus $75
Owner Gets
50% minus 4% fee
7% Service Fee
Non-refundable
Check-in is less than 14 days away
Renter Gets
No refund
Owner Gets
Full rental minus 4% fee
7% Service Fee
Non-refundable
If the owner fails to confirm within 24 hours, fails to submit Disney reservation proof within 24 hours, or otherwise cancels a confirmed booking, the renter receives a full refund automatically. No action required from the renter.
Owner cancellation penalties (financial and account-level) are detailed in the Owner Terms of Service.
The 7% renter service fee covers identity verification, secure payment processing, Booking Protection, and our 24-hour deadline enforcement system.
This fee is fully refundable during the grace period (within 24 hours of booking AND 14+ days before check-in). After the grace period, the service fee is non-refundable regardless of the cancellation tier.
Exception: If a booking is cancelled due to owner non-compliance (missed deadlines), the service fee is refunded in full along with the rental amount.
After reservation proof is submitted, your payment is held securely until 24 hours after your check-in date through our Booking Protection system. During this arrival window, you can report any issues to freeze the owner’s payout.
If the arrival window passes with no issues reported, payment is automatically released to the owner. If you report an issue, our team reviews the evidence from both parties and works toward a fair resolution. Funds remain frozen until the dispute is resolved.
Disputes may be opened for: reservation details not matching the listing, inability to check in, accommodation quality issues, or other booking-related concerns.
All refunds are processed back to your original payment method. Credit and debit cards typically take 5–10 business days. You’ll receive an email confirmation when your refund is initiated.
If the resort is fully closed due to extraordinary circumstances (natural disasters, park closures, travel restrictions), the renter receives a full refund of all amounts paid, including the 7% service fee. We’ll work with both parties to find a fair resolution, which may also include date changes or credits.
Our support team is here to help with any questions about refunds or your specific situation. Use the Contact Form or email support@sleeparoundpoints.com.
Our support team is ready to help with any questions about refunds or your specific situation.
Response within 24 hours · Monday – Friday
