Refund Policy

Last updated September 1, 2026

The refund schedule

What happened

Rental amount

Service fee

You cancel within 24 hours of booking (check-in 14 or more days away)

Not charged

Not charged

The owner does not confirm within 24 hours

Not charged

Not charged

You cancel after 24 hours, 14 or more days before check-in

Half refunded

Kept

You cancel fewer than 14 days before check-in

No refund

Kept

The owner cancels, or Disney cancels because of something the owner did

Refunded in full

Refunded

Disney closes the resort for your whole stay, or a government travel restriction stops you traveling

Refunded in full

Refunded

Disney closes the resort for part of your stay

Refunded for the closed nights at the price you paid for them

Refunded in the same proportion

We cancel because of fraud and you are the innocent party

Refunded in full

Refunded

A dispute is decided in your favor

Refunded in full

Refunded

A dispute is split 50/50

Half refunded

Kept

How we calculate a partial closure refund

Each night of a DVC stay costs a set number of points, and weekend nights cost more than weeknights. Your refund is the points for the closed nights divided by the total points for your stay, applied to everything you paid, service fee included. Example: a 7-night stay at $5,473.44, with the resort closed on a Friday and Saturday that used 72 of the stay’s 213 points. Your refund is 72/213 of $5,473.44, which is $1,850.18. That is $1,651.94 of the rental amount and $198.24 of the service fee. We show you this breakdown when the refund is issued.

How refunds are paid

Refunds go back to the card you paid with. If your card was never charged, the hold is simply released and your bank usually clears it within a few days.

Questions

Refund questions go to hello@sleeparoundpoints.com or the contact form. We respond within 24 hours, Monday to Friday.