Beta
How our marketplace works, what we expect from every user, and how we keep transactions safe for everyone.
Last updated: April 18, 2026
The essentials you need to know
Payments held until 24 hours after check-in, then released to the owner
Every user verifies their identity before any money changes hands
Owners must confirm and prove reservations within strict timeframes
Either party can raise an issue and our team will investigate and resolve it
By accessing or using Sleep Around Points (“the Platform”), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These Terms apply to all users of the Platform, including DVC point owners (“Owners”) and individuals renting points for resort stays (“Renters”).
Sleep Around Points is a marketplace that connects Disney Vacation Club® (DVC) point owners with renters seeking discounted resort stays. We provide the technology, payment processing, payment holding services, and agreement framework that make these transactions possible.
We are not a travel agency, timeshare broker, or resort operator. We facilitate connections between Owners and Renters but are not a party to the rental agreements themselves. Each transaction is governed by an individual rental agreement signed electronically by both parties.
You must create an account to book stays, list points, or use most Platform features. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. Each person may maintain only one account.
All users, both Owners and Renters, must complete identity verification through Stripe Identity before any money changes hands. This involves scanning a government-issued ID and taking a selfie.
You may browse the marketplace freely without verifying, but verification is required before publishing a listing or paying for a booking. You have up to 3 attempts to complete verification. If all attempts fail, your case will be escalated to our admin team for manual review.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect unauthorized access.
If you list DVC points on the Platform, you must:
Bank connection (via Stripe Connect) is not required for listing or publishing. You can connect your bank account at any time. If a payout is due before you’ve connected a bank, the funds are held safely and transferred automatically once your bank is linked.
If you book a stay through the Platform, you must:
Every booking follows a structured five-step process designed to protect both parties:
Agreement & Payment
The renter signs a legally binding rental agreement (E-SIGN/UETA compliant, with typed e-signature) and pays the full amount. Payment is held securely—the owner does not receive funds yet.
Owner Confirms
The owner has 24 hours to confirm the booking. If they don’t respond, the booking is automatically cancelled and the renter receives a full refund.
Reservation Proof
The owner creates the Disney reservation and submits proof through the Platform within 24 hours. If they miss this deadline, the booking is automatically cancelled and the renter receives a full refund.
Arrival Window
Starting at midnight on the check-in date (resort local time), a 24-hour arrival window begins. During this time, the renter can report issues to block the payout.
Auto-Payout
If the arrival window passes with no issues reported, payment is automatically released to the owner.
Bookings must be made at least 14 days before check-in and no more than 11 months in advance.
Renter Fee
7%
Charged on top of rental
Owner Fee
4%
Deducted from payout
Total Platform
11%
Combined marketplace fee
Renters pay the listing’s rental amount plus a 7% service fee. Stripe’s payment processing fee also applies. All fees are displayed clearly at checkout before payment.
Owners pay a 4% platform fee deducted from their payout, covering marketplace access, payment holding services, and Platform operations.
Booking Protection
All payments are held securely until 24 hours after the renter’s scheduled check-in date. Funds are released to the owner automatically unless the renter reports an issue or a dispute is opened. All payments are processed securely through Stripe.
All transactions are denominated in United States Dollars (USD). You are responsible for understanding and fulfilling your own tax obligations, including reporting any rental income.
When a renter cancels a booking, the refund depends on timing relative to the check-in date:
Grace Period
Within 24 hours of booking AND 14+ days before check-in
Full refund of the rental amount and the 7% service fee. Owner receives nothing.
30+ Days Before Check-In
Rental amount minus a $75 booking fee is refunded. The 7% service fee is non-refundable. Owner receives nothing.
14–29 Days Before Check-In
Renter receives 50% of rental minus the $75 booking fee. 7% service fee non-refundable. Owner receives 50% of rental minus 4% platform fee.
Non-Refundable (Less Than 14 Days)
No refund to renter. Owner receives the full rental amount minus the 4% platform fee.
Owner-Caused Cancellations
If the owner fails to confirm within 24 hours, fails to submit reservation proof within 24 hours, or otherwise cancels a confirmed booking, the renter receives a full refund automatically. Owner cancellation penalties are detailed in the Owner Terms of Service.
Either party may open a dispute at any time during an active booking. Renters also have a specific dispute window: the 24-hour arrival window after check-in, during which reporting an issue will freeze the owner’s payout while our team investigates.
When a dispute is opened, our admin team reviews the evidence from both parties and works toward a fair resolution. Funds remain held until the dispute is resolved.
Users of the Platform may not:
Every booking on the Platform requires a signed rental agreement between the renter and the owner. This agreement is generated by the Platform, reviewed and signed electronically by the renter before payment, and is legally binding under the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA).
Each signed agreement includes a typed e-signature, a SHA-256 content hash for tamper detection, IP address and timestamp, and a stored copy of the full agreement text. Both parties can access and download their agreements at any time through their dashboard.
Sleep Around Points facilitates connections between Owners and Renters but does not own, operate, or manage any DVC resort or reservation. We are not responsible for the conduct of individual users, the quality of resort accommodations, or actions taken by Disney Vacation Club.
To the maximum extent permitted by Florida law, our total liability to you is limited to the platform fees we actually collected from your transactions in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages of any kind.
You agree to indemnify and hold harmless Sleep Around Points, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform, your violation of these Terms, or your interaction with other users or Disney Vacation Club.
A. No Disney affiliation
Sleep Around Points is not affiliated with, endorsed by, sponsored by, or officially connected with The Walt Disney Company, Disney Vacation Club®, or any of their subsidiaries. All Disney-related trademarks are the property of their respective owners.
B. No compliance guarantee
Use of Sleep Around Points does not guarantee compliance with Disney Vacation Club’s Commercial Use Policy or any other Disney or DVC rule, regulation, or governing document. Owners are responsible for their own Disney Vacation Club membership and for any consequences, including enforcement actions, arising from their own rental activity.
C. Platform caps are not Disney caps
Sleep Around Points applies a 35 percent point usage cap to listings on our platform. This cap is a Sleep Around Points platform rule, not a Disney rule, and is not a safe harbor against Disney enforcement. A listing inside the cap is not, on that basis alone, Disney-compliant. A listing above the cap is not, on that basis alone, a Disney violation.
D. Limitation of liability for Disney enforcement
Sleep Around Points is not liable for any enforcement action taken by Disney Vacation Club against an owner, including but not limited to the restrictions enumerated in Disney’s Commercial Use Policy (banking, borrowing, and transfer suspension; home-resort-only restrictions; online booking suspension; online check-in restrictions; cancellation of future reservations), regardless of whether the owner’s activity occurred on Sleep Around Points or elsewhere.
Our collection, use, and storage of your personal information is governed by our Privacy Policy. When a booking is confirmed, limited information (such as guest names necessary for the Disney reservation) is shared between the renter and owner. Both parties may use this information only for the purpose of facilitating the booked stay.
We may update these Terms at any time. For significant changes, we will notify you at least 30 days in advance via email or through your account. Continued use of the Platform after changes take effect constitutes acceptance. If you disagree, you may close your account before the updated Terms apply.
We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or fail to maintain identity verification. You may also close your account at any time, though closing your account does not release you from obligations related to confirmed bookings.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
Questions about these Terms? Reach us at legal@sleeparoundpoints.com.
Sleep Around Points is not affiliated with, endorsed by, or in any way officially connected with The Walt Disney Company, Disney Vacation Club®, or any of their subsidiaries or affiliates. Disney Vacation Club® and all related marks are registered trademarks of The Walt Disney Company. Their use on this site is solely for the purpose of identifying the vacation ownership program under which accommodations are booked.
Our team is here to clarify any questions about our terms of service.
legal@sleeparoundpoints.com
